Shipping policy
Order preparation and dispatch
We prepare orders within 48 working hours before dispatch. We use Colissimo, DPD, DHL and Mondial Relay, depending on the destination and the service offered at checkout.
Estimated delivery times after dispatch
- France: 2 to 4 business days.
- European Union, excluding France: 2 to 8 business days.
- Other destinations we serve: approximately 7 business days.
These transit times are in addition to the preparation time. They are estimates; customs procedures may extend international delivery times. The destinations and services available are those offered for your address at checkout.
These estimates do not limit your rights in the event of a delay. If no delivery date or time frame has been agreed, delivery will take place without undue delay and no later than thirty days after the contract is concluded.
Delivery charges
In France, Standard delivery and delivery to a Mondial Relay collection point are free for product orders of €50 or more, including VAT. This offer does not apply to other destinations.
Applicable charges depend on the destination, parcel weight and service selected. The amount is displayed before you confirm and pay for your order.
For Mondial Relay, you choose your collection point after payment: follow the instructions provided to select your collection point.
A delivery problem?
Email hello@tonsor-cie.com or call +33 5 61 55 02 31, quoting your order number if you have one. BELLATORIUS remains your point of contact for the fulfilment of your order.
The risk of loss or damage passes to you when you, or a third party designated by you other than the carrier, take physical possession of the products. If you independently choose a carrier that is not among those we offer, the statutory rules applicable to that choice apply.
Late or missing delivery
In the event of a delay, you may ask us in writing, including by email, to deliver within a reasonable additional period. If we do not deliver within that period, you may terminate the contract in writing. You may terminate it immediately if we refuse to deliver, if it is clear that we will not deliver, or if the delivery date was an essential condition of the contract under the conditions provided by law.
You may also suspend payment where the statutory conditions are met. If the contract is terminated for failure to deliver, we will refund all amounts paid, including delivery charges, within fourteen days of termination, without prejudice to your other rights.
Damaged parcel or order preparation error
Contact us to report the problem. In the event of breakage or a preparation error, we will cover any necessary return and send you a prepaid return label. Other situations covered by the statutory guarantee of conformity are also handled free of charge. Failure to report reservations to the carrier does not remove your statutory guarantee rights.